Course: Traveltech for Scotland - Getting Started with Travel Technology

In this final activity of the module, we introduce some business ‘disruptions’ and see how they may (or may not) affect your customer persona. We’ve also included some useful links …

You don’t have to use technology to help you build your customer persona. If you prefer to work with pen and paper then use this document to help you build …

In this video, Chris will outline what is coming up for activity 2.

Sharing moments are so important because they allow us to bring in new business. So far we’ve been looking at looking after our prospective or current customers but sharing moments …

In this video we will look at a new approach step by step.

In this video, Chris Wilkie will look at how we identify those sharing moments in your customer experience.

This video will focus on how people conventionally think about how the future will unfold in business.

In this video, Chris Wilkie from Stampede, will introduce the next module, Sharing Moments. He will also look ahead to what we are going to be covering throughout this section.

This video will look at different ways in which your business environment can evolve.

In this video we will have an overview into the background of Woody Wade.

In this short video, Chris will give an overview of what is coming up for activity 5.

These are useful notes you may want to use when accessing Uxpressia to build customer personas. Click to enlarge The workbook is available to download using the link in the …

Activity 1 hopefully helps you to start thinking about your customer. Who are they? Click to enlarge The workbook is available to download using the link in the downloads section.

In this video, Chris will be talking about how technology can be used to enhance your customer’s experience. Chris will introduce you to the four F’s matrix to match technologies …

In this short video, Chris will give us an overview of what is expected in activity 4 of the workbook.