In this short video, Chris Wilkie will look at the expectations versus the reality of customer feedback and reviews and how this impacts on your customer experience.
Now you know a little more about the customer journey you are going to add extra detail to the customer journey you began in Activity 1. Consider the two distinct …
These pages include essential information about how to create a customer persona, the sorts of questions you may need to answer and a case study. Click to enlarge The workbook …
Just in case it’s useful, you can download all the PDFs in this module as one document. Enjoy! The workbook is available to download using the link in the downloads …