An expert’s experience
In this step we hear from an expert pharmacist practitioner talking about his experience conducting remote consultations. James Hammell is an experienced GP Practice Pharmacist. During the interview James talks about some of the challenges communicating with patients during a remote consultation and what he does to reduce those challenges. He goes on to discuss different consultation models and how he decides which model to use. James talks about risks with remote consultations throughout the video. As you watch, make notes on the risks that James identifies. Add these to your list of risks from the previous step.
You may also have thought of some other risks from your experience in practice that have not been identified by our experts. Add these risks to your list now.
You should now have a list of risks identified from the interviews with experts, and that you identified yourself. Consider what you could do to mitigate these risks.
Share your thoughts in the comments section below. When you have done that, try to respond to at least one other person’s comments.
Conducting Remote Consultations and Triage
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