How brand loyal are you?
Many people think that the ultimate goal of branding is to make consumers loyal to the brand. The aim is for people to feel a deep emotional connection, so that they keep on buying. But is this achievable?
In this article from Forbes magazine, Steve Olenski shows that only a quarter of American consumers are actually brand-loyal.
How do you feel about this? Why is brand loyalty on the decline? Are you less brand loyal than you used to be? And what should companies do about this?