Difficult conversations and empathy
- Empathise with clients and use reflective statements.
- Evoke their point of view with open questions.
- Surrender the expert role so the client can have their say.
- Share your thoughts with the permission of the client.
What do you think is the most important thing to remember when having difficult conversations with clients? Why is it important in relation to AMS? Use the comments section to discuss.Motivating lasting change within clients is vital, but it is not the only place where change has to occur. In the next step, you will be given some tools for change that can be applied to your local practice. Clinicians have to work together to implement AMS, and the next step will help teach you how to do this.
Please find a downloadable copy of the PowerPoint slides used in the video in the downloads section below.
Antimicrobial Stewardship in Veterinary Practice
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