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A technology solution for Pic Nic Pak

Pic Nic Pak has made an investment in technology and implemented an automated system.

Technology can automate manual processes. But this is only the beginning of how it adds business value.

In a previous step, we introduced Pic Nic Pak a family-owned cafe, which is looking to gain a competitive advantage over other restaurants in its local area.

Its existing order payment process is complex and involves adding together all of a customer’s orders from each preparation area (the kitchen, drinks bar, or the pizza area).

The business has decided to update this system and have implemented an automated system. This new system allows wait staff to record customer orders using a hand-held device that automatically communicates with the kitchen, drinks bar or the pizza area within the restaurant.

Your task

Imagine you are the owner of Pic Nic Pak. Discuss the type of value this form of automation could bring to the business.

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Competitive Advantage: Using Information to Build Business Success

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FutureLearn - Learning For Life

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