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Performance measurement

Understand why we measure performance and what things we need to think about when designing and operating a measurement process.

Performance measurement is done in different ways and for different reasons so we should understand these issues and recognise how to design and operate appropriate measurements to ensure our business is delivering results as intended.

It also creates information to use in managing the business progress and reporting to various stakeholders.

In this video, Douglas Macbeth guides you through the performance measurement process. He highlights the particular challenges of measuring the performance of contracts.

What does performance measurement try to do?
Is there a difference between control and enablement? Who should do the measuring? What do you do with the results?
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Contract Management: Building Relationships in Business

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