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Why a new approach is needed

Joshua Reddaway of the National Audit Office talks about why the Civil Service has changed its approach to contract management.

We interviewed Joshua Reddaway, former Director for Commercial and Contracting, the UK National Audit Office (NAO). Currently, Director Work and Pensions Value for Money, NAO, UK Government.

The UK Civil Service has more than 100,000 contractors.

In this video, Joshua talks about why the Civil Service needed to change its approach to contract management in order to move away from trying to out-negotiate suppliers (impossible) and build relationships where the contractors’ incentives are aligned with that of the tax payer.

He introduces the notion of ensuring direct ‘accountability’ of contractors to the civil service and the public throughout the supply chain.

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Contract Management: Building Relationships in Business

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