Skip main navigation

Hurry, only 5 days left to get one year of Unlimited learning for £249.99 £174.99. New subscribers only. T&Cs apply

Find out more

An expert’s experience

James Hammell

In this step we hear from an expert pharmacist practitioner talking about his experience conducting remote consultations. James Hammell is an experienced GP Practice Pharmacist. During the interview James talks about some of the challenges communicating with patients during a remote consultation and what he does to reduce those challenges. He goes on to discuss different consultation models and how he decides which model to use. James talks about risks with remote consultations throughout the video. As you watch, make notes on the risks that James identifies. Add these to your list of risks from the previous step.

You may also have thought of some other risks from your experience in practice that have not been identified by our experts. Add these risks to your list now.

You should now have a list of risks identified from the interviews with experts, and that you identified yourself. Consider what you could do to mitigate these risks.

Share your thoughts in the comments section below. When you have done that, try to respond to at least one other person’s comments.

This article is from the free online

Conducting Remote Consultations and Triage

Created by
FutureLearn - Learning For Life

Reach your personal and professional goals

Unlock access to hundreds of expert online courses and degrees from top universities and educators to gain accredited qualifications and professional CV-building certificates.

Join over 18 million learners to launch, switch or build upon your career, all at your own pace, across a wide range of topic areas.

Start Learning now