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Omni-channel logistics operational demands

This section looks at how some of the main operational issues faced by supply chains are handled by technologies. To help you understand the holistic operational processes employed by a …

Third-party outsourcing

A third-party-logistics (3PL) firm is an external supplier that performs all or part of a company’s logistics functions. Depending on the firm, the terms “contract logistics” and “outsourcing” are sometimes …

Logistical operations for omni-channel retailers

It’s important to remember that the seamless experience for which omni-channels are known, has shaped the purchasing experience of a new generation of highly demanding customers. This new generation expect …

Warehousing operations

Businesses need to understand the trade-offs between costs and customer service in order to decide how best to balance the number of warehouses or distribution centres (DC) and other supply …

Rise of omni-channel supply chains

It was believed that e-commerce would eventually eliminate traditional bricks and mortar stores. Interestingly, the opposite is happening! The growth of omni-channel retailing has warranted the adoption of a new …

Supply chains in omni-channel retailing

In omni-channel retailing, the order fulfilment process within the distribution channel becomes more complicated, particularly the last mile logistics and costs. The channel of distribution encompasses organisations or individuals who …

Hi-tech last mile delivery

One of the biggest issues in any electronic retailing model is last mile delivery. “The last mile is a metaphor used to describe the movement of goods from a fulfillment …

Next week

Next week we will look at how conventional supply chain operations are transforming due to the rise of omni-channel retailing. We will explore methods omni-channel retailers’ use to fulfil customer …

What’s an omni-channel supply chain?

The rise of e-business has changed the face of supply chains forever. We’ve gone from the conventional supply chains that we all understood to omni-channel supply chains, which seem to …

Buying and selling in an omni-channel environment

You have now seen how both consumers and retailers benefit from omni-channels. This step focuses on how customers and retailers interact within an omni-channel environment, thus showing how both can …

Check what you’ve learnt

This week you recognised that living in a digital world means a changed experience in many ways, especially in the demand and supply of consumer goods. In summary, you learned …

Digitisation and the consumer journey

Digitisation has the capacity to transform lives; from the way we work, to the way we live – digitisation has had an impact on our lives. At work it has …

The omni-channel experience

To consumers, the most important thing about omni-channel purchasing is an integrated interface where they can freely access their PC, mobile device and physical store to manage transaction processes. The …

How retailers benefit from omni-channeling

While omni-channels provide consumers a seamless, integrated shopping experience, they also offer retailers opportunities to benefit from the simultaneous interactions consumers have with different online channels while shopping. Two key …

Introduction

Welcome to omni-channels and their impact – a three-week exploration of the way in which the digital world, particularly omni-channels, is transforming the way we as consumers approach buying products …