Course: Business Futures: Understanding Omni-channel Retailing and Supply Chains

A third-party-logistics (3PL) firm is an external supplier that performs all or part of a company’s logistics functions. Depending on the firm, the terms “contract logistics” and “outsourcing” are sometimes …

This section looks at how some of the main operational issues faced by supply chains are handled by technologies. To help you understand the holistic operational processes employed by a …

Businesses need to understand the trade-offs between costs and customer service in order to decide how best to balance the number of warehouses or distribution centres (DC) and other supply …

It’s important to remember that the seamless experience for which omni-channels are known, has shaped the purchasing experience of a new generation of highly demanding customers. This new generation expect …

One of the biggest issues in any electronic retailing model is last mile delivery. “The last mile is a metaphor used to describe the movement of goods from a fulfillment …

In omni-channel retailing, the order fulfilment process within the distribution channel becomes more complicated, particularly the last mile logistics and costs. The channel of distribution encompasses organisations or individuals who …

It was believed that e-commerce would eventually eliminate traditional bricks and mortar stores. Interestingly, the opposite is happening! The growth of omni-channel retailing has warranted the adoption of a new …

The rise of e-business has changed the face of supply chains forever. We’ve gone from the conventional supply chains that we all understood to omni-channel supply chains, which seem to …

Next week we will look at how conventional supply chain operations are transforming due to the rise of omni-channel retailing. We will explore methods omni-channel retailers’ use to fulfil customer …

This week you recognised that living in a digital world means a changed experience in many ways, especially in the demand and supply of consumer goods. In summary, you learned …

You have now seen how both consumers and retailers benefit from omni-channels. This step focuses on how customers and retailers interact within an omni-channel environment, thus showing how both can …

While omni-channels provide consumers a seamless, integrated shopping experience, they also offer retailers opportunities to benefit from the simultaneous interactions consumers have with different online channels while shopping. Two key …

To consumers, the most important thing about omni-channel purchasing is an integrated interface where they can freely access their PC, mobile device and physical store to manage transaction processes. The …

Digitisation has the capacity to transform lives; from the way we work, to the way we live – digitisation has had an impact on our lives. At work it has …

Welcome to omni-channels and their impact – a three-week exploration of the way in which the digital world, particularly omni-channels, is transforming the way we as consumers approach buying products …