Skip to 0 minutes and 12 secondsRoy Epstein almost choked on his toast. The newspaper headline sent by his US based staff was not the least complimentary about their company, Dekka Cakes and Bakes. The hard graft of three generations of the Epsteins could come unstuck with one tiny, rusty nail. But first, let’s get back to the beginning! Dekka Cakes and Bakes was founded by the Polish immigrants in London who were fleeing from the second World War. The tiny cake shop had flourished and expanded into a global franchise empire across Europe, Far East and North America. Roy and Mia are the troubled siblings who inherited the family business. But they were now dealing with the complications that come with a legacy growing beyond their grasp.

Skip to 1 minute and 5 secondsSo welcome to the new season of House of Cakes.

Skip to 1 minute and 12 secondsThe Epsteins were having a crisis meeting. Norma Dickson, head of Comms and Matthew Turner, head of global operations were present too. Mia demanded a strategy to contain the crisis. Mia was adamant that the rusty nail incident must mean that staff were not following manufacturing, and health and safety procedures correctly… therefore, they would need re-training. She wanted a review of food safety measures at all their industrial kitchens when Matthew chipped in, “Mia, there are no rusty nails hanging loose in our kitchens. This is nothing, but sabotage.”

Skip to 1 minute and 58 secondsHave you ever been in the middle of corporate fire storm such as this one? How do you learn from this to move on? How will you re-train your staff… and develop them to reach their goals? Welcome to your course in Learning, Training and Development! In this course, we will demonstrate awareness of different approaches to identify training needs, methods and theories, and accomplishing outcomes. We will delve into requisite knowledge, skills and abilities, design training, and factors that impact training at the workplace. Meanwhile, if you were Mia, how would you create a positive result from the discovery of a rusty nail

Introduction

Welcome to Training and Development at Work: An Introduction. Please watch the above video.

This short course is the introductory two-week course for the program Learning, Training and Development which forms part of the MSc Business and Organisational Psychology online degree at Coventry University, delivered on FutureLearn.

Throughout the program, we will take a critical approach to various models and styles of training in the workplace. We will approach the issue of learning, training and development by examining the whole training cycle. Additionally, we will learn how to conduct a training needs analysis and a hierarchical task analysis, carefully considering the needs of individual learners and tailoring training to meet those needs.

This program is made up of 10 weeks (five short courses that are two weeks each), taught on FutureLearn, followed by an additional period to submit your assessment (details of which can be found on the assessment tab of the program page). In addition to the courses in FutureLearn, the program page gives you access to live tutorials, student support sessions and further study resources and services.

This week

We will begin by defining some key terms and analysing several different models and approaches to training within organisations, assessing the roles and the priorities of the business, the trainer and the trainees themselves. We hope you enjoy this short course and the opportunities it will give you to reflect on your own experience of workplace training.

Meet the team

Your lead educators are Karen Maher and Ali Brown from Coventry University.

You can follow your lead educator by selecting the link to their FutureLearn profile page and selecting ‘follow’. That way, you’ll be able to see all the comments that they make.

Share this video:

This video is from the free online course:

Training and Development at Work: An Introduction

Coventry University