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Experiences from healthcare professionals with health literacy

Health professionals musing on experiences of patients in practice in relation to accessing, understanding and applying health information.

The video depict three scenarios with different health professionals and patients in various situations. This demonstrates difficulties in accessing hospital services, understanding information provided by health care professionals and applying information to support self management.

The health professionals’ response may be one of annoyance and frustration with the patient, but probably also concern. They could also have a sense of embarrassment that they didn’t realise that the patient misunderstood or had not learnt a particular task to the point that they could undertake it. They may wonder why the person misunderstood or was unable to follow the health professional’s directions. The health professional could also potentially be worried due to the realisation that this incident could indicate ongoing difficulties that ultimately result in poorer health outcomes for the patient.

Thinking about these scenarios from the health professionals perspective how do you think a health professional in these situations would feel when they realised that the patient had been unable to access services, misunderstood or was unable to apply information provided?

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Working with Patients with Limited Health Literacy

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FutureLearn - Learning For Life

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