Ask, dont tell

We considered the use of plain language earlier this week. Now let’s look at other aspects of interaction that can enable patients’ health literacy needs to be met.

It is the responsibility of the health professional to ensure patients are provided with information that meets their needs and is relevant, accurate and understandable.

Enabling patients to ask questions in interactions can facilitate the provision of information that is relevant and understandable to them. In short, it meets their needs.