What Is Crisis for High Stakes Leaders?
A brief exploration of the Deepwater Horizon crisis provided an opportunity to appreciate the challenges of understanding the full spectrum of stakeholders that could be impacted by a crisis. As …
Course: High Stakes Leadership: Leading in Times of Crisis
Module 5 Summary
Congratulations on your completion of this module on Crisis Varieties and Responses. Well done! Throughout this module, you have been introduced to the idea that different crisis types will impact …
Crisis Management: Multi-Dimensional Typologies
For some, the categorical list of crisis type differentiation doesn’t meet their specific needs. Some researchers have determined that the complexity of business today makes it very difficult to create …
Ten Categories of Political Risk
A final categorical list of crisis types comes from the book Political Risk: How Businesses and Organizations Can Anticipate Global Insecurity by Condoleezza Rice and Amy Zegart. This book was …
A Public Relation Perspective on Crisis Categories
A third list of crisis types can be drawn from the Public Relations world. Author and researcher Gary McCusker, in his book Public Relations Disasters, shares this typology for categorizing …
PwC’s Crisis Categories
Here you will find a second list of crises, which won’t be presented in as much detail as the first set. This particular list was developed not long ago by …
Nine Types of Business Crisis
The first categorical list of Crisis Types comes from the original founder of this course at Michigan Ross, Gerald Meyers. He spent a great deal of time as a senior …
How to develop a Crisis Communication Plan (CCP)
A primary objective of taking the time to work through a crisis situation with a model that allows you to predict stakeholder reactions is that you put yourself in a …
Leadership in crisis: JetBlue case study
The Stakeholder Reaction model helped leaders at JetBlue predict how Customers would respond to the actions the airline would typically take ahead of a pending winter storm crisis. Hopefully, you …
Crises Are Rarely Rooted in Single, Spontaneous Causes
In the previous activity, you considered how a trigger event could be perceived by stakeholders as a violation of contract expectations and that such violations would be evaluated to determine …
Predicting Stakeholder Reactions to Crisis- a Model
“In day-to-day operations, organizations are susceptible to a variety of events that can create a crisis situation. Such crises can damage the reputation of the organization and can induce …
Organizational Resilience: The Adaptation Stage
Once an organization has moved beyond the Coping stage, in other words, once it has largely resolved the cause(s) of the crisis and moved the enterprise past the peak danger …
Organisational Resilience During a Crisis – The Coping Stage
The second stage of resilience in Dr. Stephanie Duchek’s model is called the Coping stage. During this stage, she suggests that organizations must be able to take actions in a …
Crisis management: Knowing your stakeholders
You are about to examine several examples of organizational crises that required company leaders to extract themselves from their typical day to day activities and focus their attention on what …
Leading in a Crisis: The VUCA Environment
High stakes leadership is about leading in times of crisis – when the interests of many are threatened; when the potential for significant loss is great; when there is no …
These articles are from the online course:
High Stakes Leadership: Leading in Times of Crisis