You might have noticed that if you click on an external link or document during a course it opens in the same tab in your browser. Some learners have asked …
How can I get help with a technical problem or report an error in the course materials?
You’ll find our feedback tool (with a question mark symbol) at the bottom right hand corner of the screen (on desktop browsers), where you’ll be able to report an issue …
Do I need any special software or computer equipment?
No special software is required. FutureLearn is designed to be accessible on mobile, tablet and desktop. We’re actively supporting and testing FutureLearn on desktop on the latest versions of Chrome, …
I’m receiving a td19 error
The videos on FutureLearn are secured with a time-stamped signature. This updates automatically and, in most cases, you’ll never notice it. However, if the timestamp has expired, you’ll receive a …
I’m receiving a pnf18 or ikm20 error when viewing video or listening to audio
These error messages occur when information relating to a video cannot be accessed. The most common cause of this problem is a firewall or proxy server blocking the request. To …
Can’t see the video/audio player
There are a number of reasons why you may be having trouble seeing the video player. 1) A full cache or out of date cookies Try clearing your browser’s cache …
Video/audio stutters during playback
This can happen on some older hardware. To play video/audio reliably we recommend a machine with the following specifications as a minimum: 1. A 1.5GHz single core, or 1GHz dual …
Video/audio constantly buffering
The most likely cause of this problem is a slow or fluctuating connection speed. We recommend a connection with a consistent speed of 1.5Mbps for FutureLearn videos. You can check …
Video: cannot go full screen or access subtitles
Users of Firefox on a Mac are finding that the full screen or subtitle buttons and other video controls do not respond when clicked. This is a known issue with …
Why isn’t the video/audio playing the way it’s supposed to?
There could be a number of reasons for this. If you are using an older web browser, then you will need to have the Flash plugin installed. If you are …
I use assistive technologies to use FutureLearn. What’s your accessibility policy?
We’re working hard to meet a high standard of accessibility to ensure FutureLearn is as open as possible to a widest possible audience. More information is available in our accessibility policy, …
Why don’t you use more of the screen?
We’ve deliberately designed the site so that the focus is on content and learning materials without distraction. The aim is to create a quiet and studious environment that encourages you …
Do you provide subtitles for your video content?
Yes. You will find a downloadable transcript underneath each video and subtitles are available within the video player as you watch.
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