What is ID verification?
ID verification is where we match your ID with an image of you, to verify it’s you learning with FutureLearn. This way you can earn credit from universities and build trust …
How do I access the ID verification system?
You will find a link to access the ID verification system in your order confirmation email. If you have not received this email for any reason, please contact orders@futurelearn.com and …
Category: Verifying your identity
Is ID verification mandatory?
No. ID verification is optional for learners who have upgraded a course. However for programs which offer academic or professional credit, learners should verify their identity in order that partners …
Category: Verifying your identity
How does the process work?
You will be asked to scan a valid ID (passport, driver’s license or government issued ID) using your webcam. Please note that the driver’s license and ID need to be …
Category: Verifying your identity
Who is behind the ID verification?
The company behind this ID verification is called Jumio. Jumio specialises in ID recognition and has developed a secure mechanism to verify IDs online.
Category: Verifying your identity
How long does it take to verify my ID?
This process can take between 5 seconds and 4 minutes depending on the options selected and the quality of lighting, camera resolution and ID type selected.
Category: Verifying your identity
Who will be able to see my ID?
Your identity documents are not stored anywhere for anyone to see. They are used for the ID verification process and then immediately deleted.
Category: Verifying your identity
What happens to my ID data?
Apart from sharing your information with Jumio to carry out the ID verification, none of the information you submit will be shared with anyone outside FutureLearn unless you give your …
Category: Verifying your identity
My ID isn’t scanning, why is that?
It could be a variety of factors, from the lighting in the room to the camera resolution. The ID should scan if you can clearly read the information on the …
Category: Verifying your identity
Can I upload a black-and-white image of my document?
In order to verify all the security features we need a full color scan of your document.
Category: Verifying your identity
What happens if my ID gets declined?
Please check if your ID is readable and fulfils the required criteria (ie. driver’s licenses and government issued IDs need to be valid plastic cards). Try to scan the ID …
Category: Verifying your identity
What happens if I don’t verify my identity?
Don’t worry, your Certificates are still valuable proof of learning without ID verification. ID verification is primarily for those who require additional security to prove who they are, or need …
Category: Verifying your identity
How much does it cost to verify my identity?
Verifying your identity is free but currently only available to learners who have made a purchase on the platform.
Category: Verifying your identity
What formal identity documents do I need?
Different countries have different ID documents which can be used. When you start the ID verification process by selecting your country, a list of accepted documents will be provided. Driver’s …
Category: Verifying your identity
I don’t have any of the documents required for my country
At present, we are only able to verify the identity of learners who have the ID documents stated and are from the countries supported by Jumio. If you do not …
Category: Verifying your identity
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