Course: Introduction to Healthcare Management: Organisational Insights

Establishing organizations like Joint Commission Taiwan and promoting healthcare professionals’ awareness and education are crucial for improving quality and safety. Embracing patient-centered care, involving patients in decisions, ensuring comfort, emotional …

The Joint Commission of Taiwan (JCT) mirrors its US counterpart in accrediting healthcare organizations and spearheading patient safety initiatives. Beyond accreditation, JCT conducts quality improvement activities like the Healthcare Quality …

The Swiss cheese model illustrates how multiple failures in prevention mechanisms lead to mistakes. Following notable patient safety incidents, Taiwan implemented initiatives like establishing a national committee, setting safety goals, …

Two significant patient safety incidents in Taiwan underscore the critical importance of adhering to standard procedures in drug administration. Oversight led to fatal consequences, highlighting the necessity for strict adherence …

In this video, the professor explains how culture in healthcare reflects the context of teams and work environments. Patient safety culture is crucial for improving care quality. Two major questionnaires, …

The professor emphasizes the significant drop in aviation accidents since the 1960s, attributed to NASA’s reporting system implementation. Human error, including leadership, communication, monitoring, teamwork, and decision-making, contributes to accidents. …

In this video, the professor discusses material error as judged by knowledgeable peers and outlines five steps for error measurement, emphasizing the inevitability of human error in complex systems. Mandates …

The professor delves into the pivotal 1999 Institute of Medicine report, “To Err is Human,” advocating for a national patient safety center and mandatory reporting. Further reports, such as “Crossing …

We will continue to explore more management theories. Please take some time to read this article and have a quick review, Popular Management Theories Decoded. We have already heard these …

Structural indicators in Taiwanese hospitals include the number of specialties, access to technologies, and availability of specific units like stroke units. Process indicators encompass adherence to clinical guidelines, thrombolysis rates …

Clinical indicators offer objective, quantitative measures to evaluate the quality of clinical services in Taiwanese hospitals. Rooted in the Donabedian model, they assess structural, process, and outcome dimensions of healthcare …

Clinical pathways offer numerous benefits including improved coordination of care among healthcare professionals, increased patient and family satisfaction through clearer treatment understanding, and the ability to measure and enhance clinical …

Clinical pathways are standardized, evidence-based management plans for specific patient groups, integrating multidisciplinary approaches. Originating in the 1970s, they gained traction in US hospitals after Medicare’s adoption of DRG reimbursement …

The video discusses Total Quality Management (TQM) activities in Taiwanese healthcare, particularly focusing on Quality Control Circles (QCC). QCC, originating from Dr. Ishikawa’s philosophy in the 1960s, involves voluntary worker …

The PDCA cycle, popularized by Dr. Deming, is essential for quality improvement projects. It involves planning a change, implementing it on a small scale, checking the outcomes, and acting accordingly. …