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Sharing good quality information

Albert Einstein once said, “I don’t need to know everything, I just need to know where to find it, when I need it”. This is certainly true for people providing …

Empathic listening

This leads us nicely to empathic listening which is the ability to be attentive and responsive to what someone is saying during a helping conversation. It’s a way of relating …

What does good peer support look like?

On Step One, we introduced the idea of peer support. Peer support is a range of approaches through which people with a similar long-term condition or health experience support each …

Helping others – the bigger picture

When you’ve considered how much time and energy you have available to help, you might also want to consider where you invest your energy. Motivation is important here. Think about …

Your personal experience

One of the most powerful ways to help people and give them an idea of how things may be different, is by sharing your own experience. It can also help …

Becoming a Peer Leader

This is what Peer Leaders in the National Strategic Coproduction Group have to say about their journey to becoming a peer leader. ‘’The Peer Leadership Academy helped me realise that …

Summary of week two

This week, we’ve explored what ‘good’ personalised care looks like for people. We introduced the personalised care key features and asked you to comment on them. We also explored the …

Maintaining Healthy Boundaries

So, what do we mean when we talk about ‘boundaries’ and why are they so important? Boundaries describe what separates us – where you begin, and I end, in a …

Charlotte & Tom’s story

Before we move on to consider the culture of the NHS, it’s important to remember that even though life has generally improved for people with long-term health conditions and disabilities, …

Personalised Care and where it’s heading

As we reach the end of week one, it’s time to hear James Sanderson and Rich Watts talk about their vision for personalised care. What’s your vision for personalised care …