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This content is taken from the University of Dundee, SISCC & University of the West of Scotland's online course, Compassionate Care: Getting it Right. Join the course to learn more.

Skip to 0 minutes and 2 seconds PROFESSOR MCCORMACK: Welcome to Compassionate Care, Getting It Right. I’m Professor Brendan McCormack. I am a registered nurse and have many years of experience in practise, teaching, and research. My research focuses on persons centred practise. In this course, we’ll be looking at ways to improve care, and make sure health and social care is delivered in a compassionate person-centered way, using improvement science to make positive change in our own contexts. The course contains five weeks. Each week will take about three hours of your time, if you complete all of the exercises and readings. Or you can skip around and work on the areas that interest you most. We’ll be using video, readings, activities, and discussions to approach care from different angles.

Skip to 0 minutes and 44 seconds We’d really like to hear from you in these discussions. What is working well in health care from your perspective? Where changes are needed, and what can we do about these? These and other critical questions will guide your exploration of the topic of the next few weeks. First, I’d like to introduce you to a couple of experts in health and social care. Professor Mary Renfrew, director of the Scottish Improvement Science Collaborating Centre. And Professor Jason Leitch, the national clinical director in health and social care directorate, and the member of the senior team responsible for the NHS in Scotland.

Skip to 1 minute and 18 seconds From their perspective, you’ll hear about why this course is relevant right now, and how practitioners and service users can work together on improving the standard of care– not just here in the UK, but globally too.

Intro to the course with Brendan McCormack

Welcome to Compassionate Care: Getting it Right.

Before you start the course, please take a few minutes to fill out the pre-course survey.

If you are a healthcare practitioner who would like to take part in a Scottish Improvement Science Collaborating Centre research study which is being conducted alongside this course, please additionally complete this short survey. More information on the research study can be found on the research website.

When you are ready, please watch the introductory video above, where Professor Brendan McCormack introduces you to the course.

Getting started

Here is your chance to find out a little more about the team that will be guiding you through the course. You might also choose to follow them here on FutureLearn and on Twitter so you can easily catch up on their activity and join the conversation.

We would love to find out about you. Comment below to tell us who you are, where you are located, what you do and what your interests are. This will give you a chance to get to know other participants on the course.

Our educators

Elaine Lee Elaine is a midwife of 20 years and a Senior Lecturer at the University of Dundee, responsible for postgraduate studies in the School of Nursing and Health Sciences. She is also a lead educator with the Scottish Improvement Science Collaborating Centre (SISCC).

Lynn Griffin Lynn is a Lecturer in Nursing at the University of Dundee, teaching across the undergraduate, post-qualifying and postgraduate levels. Her areas of interest include palliative care, end of life care, spiritual care, compassionate care, clinical simulation exercises, community nursing, health and social care integration, oncological nursing and haematological nursing. Follow her on Twitter @LynnMrsgriffin.

Belinda Dewar With experience as a nurse, researcher and educator, Belinda is Professor of Practice Improvement at the University of the West of Scotland. She has published extensively on compassionate, relationship-centred care, emotional touchpoints, appreciative inquiry as an improvement methodology, and the caring conversations framework. She has designed innovative leadership programmes and implemented care improvement practices internationally across health and social care environments.

Stephen Smith Stephen trained as a general and mental health nurse, and worked in palliative care for fifteen years. He collaborated with NHS Quality Improvement Scotland to develop national palliative care standards, and is currently Lead Nurse and Senior Lecturer at Edinburgh Napier University. With NHS Lothian’s Leadership in Compassionate Care programme, he developed relationship-centred care and appreciative inquiry practices that have been implemented internationally.

Kevin Rooney Kevin is a consultant Anesthetist at the Royal Alexandra Hospital and Professor of Care Improvement at the University of the West of Scotland. His interests in patient safety and healthcare quality improvement led him to work on a Healthcare Improvement Scotland programme that has reduced sepsis mortality by 21% across the country. He is critical care faculty for the Institute of Healthcare Improvement (IHI), and was given the Doctor of the Year award in the 2015 Scottish Health Awards. Follow him on Twitter @kevindrooney.


Your hosts, Laura Underwood and Helen Meadows, worked with the experts to develop this course. They can help you with technical problems, and will chat with you in discussions as we go along.


Our course contributors come from various nursing and healthcare backgrounds, many of whom are involved with the Scottish Improvement Science Collaborating Centre.

A big thank you to all of the professionals who contributed their ideas and expertise to the course.

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This video is from the free online course:

Compassionate Care: Getting it Right

University of Dundee

Get a taste of this course

Find out what this course is like by previewing some of the course steps before you join: