What happens to my ID data?
Apart from sharing your information with Jumio to carry out the ID verification, none of the information you submit will be shared with anyone outside FutureLearn unless you give your …
My ID isn’t scanning, why is that?
It could be a variety of factors, from the lighting in the room to the camera resolution. The ID should scan if you can clearly read the information on the …
Category: Verifying your identity
Can I upload a black-and-white image of my document?
In order to verify all the security features we need a full color scan of your document.
Category: Verifying your identity
What happens if my ID gets declined?
Please check if your ID is readable and fulfils the required criteria (ie. driver’s licenses and government issued IDs need to be valid plastic cards). Try to scan the ID …
Category: Verifying your identity
What happens if I don’t verify my identity?
Don’t worry, your Certificates are still valuable proof of learning without ID verification. ID verification is primarily for those who require additional security to prove who they are, or need …
Category: Verifying your identity
How much does it cost to verify my identity?
Verifying your identity is free but currently only available to learners who have made a purchase on the platform.
Category: Verifying your identity
What formal identity documents do I need?
Different countries have different ID documents which can be used. When you start the ID verification process by selecting your country, a list of accepted documents will be provided. Driver’s …
Category: Verifying your identity
I don’t have any of the documents required for my country
At present, we are only able to verify the identity of learners who have the ID documents stated and are from the countries supported by Jumio. If you do not …
Category: Verifying your identity
What happens to my identity details?
Your ID document is shared with Jumio whose servers are based in the UK. They run an automatic and manual check on your ID document and return information about the …
Category: Verifying your identity
Is my identity information secure?
Yes. Your information is transferred over secure, encrypted HTTPS at all times and Jumio are PCI Level 1 compliant. Find out more about their approach to security.
Category: Verifying your identity
I don’t want to supply my ID documents – can I verify another way?
At present, we can only verify the identity of learners who provide access to the required ID documents.
Category: Verifying your identity
Can I verify my ID if I do not have a webcam?
Yes, in this instance we recommend you use a smartphone to complete the ID verification process. If you do not have access to a smartphone you can upload an image …
Category: Verifying your identity
Do I need a webcam?
If you do not have a working webcam connected, you can use a smartphone or upload an image file of your ID and a photo of yourself instead.
Category: Verifying your identity
What are academic credits?
Credits are a system used by universities for recognising the achievement of learning. Credit is expressed in terms of notional hours of study. In the UK, 1 credit is equated …
Category: Academic credit
Is the number of credits the same in different countries?
The way that credits relate to study hours varies between countries but there is a European framework called European Credit Transfer and Accumulation System (ECTS). FutureLearn’s UK university partners award …
Category: Academic credit
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