How do I renew Unlimited?
A year after you buy Unlimited, your subscription will expire unless you renew it. You’ll keep unlimited access to every course where you’ve earned a Certificate of Achievement, but will …
Am I limited to just one course?
Yes. You can do as many FutureLearn courses as you like, but we can only offer one digital upgrade per person as part of the Study UK campaign. If you’d …
Category: Study UK promotion
Is this opportunity open to British Council staff?
Unfortunately, British Council staff are not eligible for digital upgrades.
Category: Study UK promotion
Who are the FutureLearn Moderators?
FutureLearn’s moderators review content that is reported to them by users. Our moderators are independent and work across all courses. They are not employed by, or associated with, any partner institution (the people …
Category: faq, Moderation
What counts as a ‘personal attack’?
If an issue is being debated and people have different points of view then disagreements are a natural consequence as part of the conversation. Respectful disagreement, or even criticism, about an …
Category: faq, Moderation
Premium courses don’t have a ‘join free’ option. Why is that?
While the majority of our courses are offered with an option to learn for free, some are only offered on a paid-for basis. These courses are designed for professionals looking …
Category: Upgrading
What is ID verification?
ID verification is where we match your ID with an image of you, to verify it’s you learning with FutureLearn. This way you can earn credit from universities and build trust …
Category: Verifying your identity
How do I access the ID verification system?
You will find a link to access the ID verification system in your order confirmation email. If you have not received this email for any reason, please contact orders@futurelearn.com and …
Category: Verifying your identity
Is ID verification mandatory?
No. ID verification is optional for learners who have upgraded a course. However for programs which offer academic or professional credit, learners should verify their identity in order that partners …
Category: Verifying your identity
How does the process work?
You will be asked to scan a valid ID (passport, driver’s license or government issued ID) using your webcam. Please note that the driver’s license and ID need to be …
Category: Verifying your identity
Who is behind the ID verification?
The company behind this ID verification is called Jumio. Jumio specialises in ID recognition and has developed a secure mechanism to verify IDs online.
Category: Verifying your identity
How long does it take to verify my ID?
This process can take between 5 seconds and 4 minutes depending on the options selected and the quality of lighting, camera resolution and ID type selected.
Category: Verifying your identity
Who will be able to see my ID?
Your identity documents are not stored anywhere for anyone to see. They are used for the ID verification process and then immediately deleted.
Category: Verifying your identity
What happens to my ID data?
Apart from sharing your information with Jumio to carry out the ID verification, none of the information you submit will be shared with anyone outside FutureLearn unless you give your …
Category: Verifying your identity
My ID isn’t scanning, why is that?
It could be a variety of factors, from the lighting in the room to the camera resolution. The ID should scan if you can clearly read the information on the …
Category: Verifying your identity
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