Course: Working with Patients with Limited Health Literacy

This video shows patients having difficulties putting health information into action. Reflect on the short patient video segments you have seen and describe in one sentence the issue or problem …

Communication barriers experienced by patients can be related to various perspectives: the patient, the healthcare professional or the healthcare system. In the video you just watched, barriers in the patient …

The use of jargon is a communication barrier commonly experienced by patients with limited health literacy. Words that sound logical for most healthcare professionals can be incomprehensible for patients with …

The previous case may seem an extreme example, as most people are not familiar with astrophysics and the language used to describe it. However, let’s consider the use of the …

As well as these so called ‘red flag’ indicators, we can also add inferences from what we know about health literacy from Week 1 and the work by Sorenson et …

Teach-back is often combined with other approaches, such as encouraging patients to ask questions and using plain language. Another technique is known as chunk-and-check, which can also be used to …

Open questions can enable patients to ask questions. Another very clear example of how question formulation can have an impact on the health professional and patient conversation can be found …

Red flags are easy to use in practice, but are only an indication. Some health professionals suggest screening all patients to assess their level of health literacy. There are many …

Health professionals can make it easier for all patients to ask questions. Instead of finishing an appointment by saying Do you have any questions? The easy answer and most likely …

Which criteria did you mention? Were they similar to what other learners proposed? In this step, we will share some generally accepted evaluation criteria. Dalhousie University Libraries have compiled a …

One aspect of the findings of the systematic review (Jager et al 2019) is that patients want information that is aligned to their needs, tailored to themselves and their own …

In this course you will explore the concept of health literacy and learn strategies and techniques to mitigate health literacy problems in healthcare. All the content in this course is …

The video of health professionals illustrates how important it is to be aware of issues of health literacy, so that actions can be taken that can mitigate negative health consequences …

We considered the use of plain language earlier this week. Now let’s look at other aspects of interaction that can enable patients’ health literacy needs to be met. It is …

Person-centred care is a complete and useful approach that responds to the specific needs that a patient has, such as unmet health literacy needs. Adjusting consultations using this approach can …