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41 results for "customer service"
- Course
Principles of Service Management
Hanken School of EconomicsYour customers are your key resource. Explore a service-based approach to marketing and management that can better serve them.
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Customer Experience Design for Customer Success: Designing Great Customer Experiences
FutureLearnIdentify the objectives, technologies, metrics, and stakeholders that make up an effective CX strategy.
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Start Your Own Business: Marketing a New Business
The Open UniversityGain the skills to develop a compelling sales proposition that entices your customers to buy into your product or service.
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UX Design Strategy and Application: Customer Journey Mapping
FutureLearnExplore customer journey mapping and its role in ensuring quality user experience.
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UX Design Strategy and Application: Customer Journey Mapping
FutureLearnExplore customer journey mapping and its role in ensuring quality user experience.
- ExpertTrack
UX Design Strategy and Application
FutureLearnDevelop UX skills in customer journey mapping, service design and customer profiling.
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Creating and Measuring Success in eCommerce
Colin LewisLearn how to develop clear and effective strategies to run your eCommerce business and measure success.
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Customer Experience Design for Customer Success: CX Impact and Strategic Insights
FutureLearnDiscover CX design methods and explore the importance of CX in business success.
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Managing Innovation: Learning to Prototype for Business
St George's, University of LondonUnderstand how to pitch innovative ideas using prototypes, and develop your skills by creating your own prototype.
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The Luxury Industry: Customers and Luxury Experiences
Glion Institute of Higher EducationUnderstand the role of customer experiences in the luxury industry and what luxury experiences may look like in the future.
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Effective Questioning for Call Handlers
UEA (University of East Anglia)Improve how you or your company speaks to people on the phone to ensure good levels of service and in some situations safety.
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Introduction to Marketing: Understanding your Customers
Institute of Data & MarketingDiscover the importance of customer personas, and how to create and use them to develop effective marketing plans.
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Research and Prepare: Understand eCommerce Customers, Products, and Propositions
Colin LewisExplore how to research your target shopper, understand how they discover products on the digital shelf, and capture reviews.
- ExpertTrack
Customer Experience Design for Customer Success
FutureLearnLearn skills that will enable you to design and implement strategies to improve both customer experience and customer success.
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Enterprise: Everybody’s Business
University of YorkGain essential enterprise skills to help turn your idea into a viable startup business that reaches your target customers.
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CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management
FutureLearnDevelop your CRM skills as you explore Salesforce reports, Salesforce objects, data management, and more.
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Microsoft Dynamics 365 Fundamentals
CloudSwyft Global Systems, Inc.Understand how to use Microsoft Dynamics 365 to help improve your customer engagement and streamline your business processes.
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International Logistics: A Beginner’s Guide to Logistics Management
Coventry UniversityUnderstand the stages of international logistics management and the associated advantages and risks.
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CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management
FutureLearnContinue learning how to use Salesforce in this course covering Salesforce reports, Salesforce objects, data management and more.
- Career advice
Become a UX Designer
The role of a UX designer is to make products and technology user-friendly so that audiences find them simple, accessible and enjoyable to use. User experience is at the forefront of their minds when designing a product or service.
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Dynamics 365: Testing and Deploying Power Platform Applications
CloudSwyft Global Systems, Inc.Understand how to create, manage, test, and deploy your apps using Power Platform to ensure high quality before delivery.
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Introduction to Fashion Brand Marketing and Retailing
Bloomsbury PublishingExplore the world of marketing and distribution in fashion and build successful strategies for the wholesale and retail level.
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Email Marketing eCRM: CRM and Marketing Automation
The Open UniversityLearn how to use advanced email marketing tools such as CRM and marketing automation for effective digital marketing.
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Master Digital Marketing: The Marketing Mix
The Left BankGet your brand or product seen as you learn how to include a pricing strategy, promotional mix, and more in your marketing.
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International Marketing: Cultural Factors
Coventry UniversityExplore how culture impacts global marketing and develop your knowledge of culture to implement into your market entry strategy.
- ExpertTrack
Email Marketing eCRM
The Open UniversityLearn how to build high-performing email marketing campaigns, from targeting the right audience to email analytics and analysis.
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Operations Management: Process Mapping and Supply Chain
Sentinel|9Learn critical techniques in process mapping to enhance supply chain management and deliver better results for customers.
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International Marketing: Cultural Factors
Coventry UniversityExplore how culture impacts global marketing and develop your knowledge of culture to implement into your market entry strategy.
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How to Develop Your Social Media Content Strategy
Institute of Data & MarketingDiscover how to plan effective content as part of your social media strategy on this digital marketing course.
- ExpertTrack
Master Digital Marketing Strategy
The Left BankAchieve a competitive edge as you build your knowledge and learn up-to-date skills in the changing digital marketing landscape.
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Design a Feminist Chatbot
UAL Creative Computing InstituteGain the skills to design and prototype a chatbot that doesn't reinforce harmful gender stereotypes.
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Email Marketing eCRM: The User Journey
The Open UniversityLearn to use email marketing effectively throughout the user journey to drive engagement and deliver objectives.
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Introduction to Digital Transformation: Digital Transformation in Perspective
The Open UniversityFind out what digital transformation is, what makes it successful, and why it’s essential for every organisation to succeed.
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Deep Learning on Azure with Python: Introduction to Deep Learning
CloudSwyft Global Systems, Inc.Discover deep learning with Python using Microsoft Cognitive Toolkit, and explore deep learning algorithms and neural networks.
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Introduction to HACCP for Food Safety
International Culinary StudioBuild your knowledge of HACCP standards and implement a Food Safety Management System to keep your customers safe.
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Introduction to Aviation and Big Data Applications
HKU School of Professional and Continuing EducationLearn how to harness big data applications to drive digital transformation and automation in the aviation industry.
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Veterinary Administration: Managing a Veterinary Practice
Learning LoungeExplore the roles within a veterinary practice to develop the skills to manage the practice with ease and without conflict.
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Start Your Own Business: Creativity, Innovation and Research
The Open UniversityInject creativity and innovation to your business idea and learn to leverage your network opportunities.
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Accounting With Xero: A Beginner’s Guide
The Career AcademyGet familiar with Xero accounting software, building your confidence in managing clients and carrying out everyday tasks.
- ExpertTrack
Introduction to Digital Transformation
The Open UniversityLearn how digital transformation works and the factors that impact an organisation’s successful transformation.
- ExpertTrack
How to Create a Social Media Strategy
Institute of Data & MarketingLearn how to create an engaging social media strategy, improve brand image and social engagement online, and measure your results